Although not usually required, if your Apple Mac repeatedly fails to print when other computers are printing correctly then it may be necessary to reset your printing system on your Mac.
The procedure is below to reset the Print System Services on the Mac.
Choose Apple menu > System Preferences, then click Printers & Scanners.
Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.
Reboot the Mac and Reinstall the Printer(s).
We will be happy to reinstall and setup the print drivers for all customers covered under out Managed Print Support Services free of charge.